💲Synchronise your sales

Why synchronise your Vinted sales on Clemz?

By importing your Vinted sales into Clemz, you will be able to benefit from several features and automations that will save you valuable time:

• 👀 Track your sales at a glance based on their status (pending, dispatched, delivered, etc.) (find out more)
• 📊 Analyse your sales and performance: graphs of your current or past sales, amounts pending transfer to your wallet, best sales times, sales by country, average basket value, etc. (find out more)
• 🗨️ Automate sale messages: thank your buyers upon purchase (“your parcel is on its way”), upon completion (“I’ll give you 5% off if you buy again”) or via a review. (find out more)
• 🖨️ Make printing your shipping labels easier: generate them automatically, then print them as a single file (up to 50 shipping labels at once) and download them in ‘thermal printer’ or ‘ink-saving’ format without unnecessary print areas. (find out more)
• 👕 Update your saved items, as Clemz marks them as “sold” as soon as they’re included in a sale. This makes it easier to keep track of your Clemz saves (find out more)
• 🧮 Manage your accounts: export your sales to CSV or use Clemz’s summary table to check your own accounting calculations. (find out more)
• 🧾 Issue invoices: Clemz generates a PDF and sends it automatically to your customers if you have a PRO account. (find out more)
• 👤 Manage your customer database: for every sale, Clemz collects information about your customers. You now have a database of email addresses and can see who your most loyal customers are. (find out more)

In addition, it is important to note that Vinted does not store all sales information indefinitely. After a few weeks, certain data is deleted from your Vinted account:

• the contents of the lots sold
• details of the items sold
• your customers' shipping costs (essential for PRO invoices)
• your customers' email addresses (for PRO accounts).

Synchronising them on Clemz ensures that you do not lose anything.

Whether it's to save time (tracking, shipping labels, invoices, accounting), improve your understanding of your business (analyses and graphs) and your customers, you have everything to gain by not leaving your sales information dormant on Vinted!

How to synchronise your Vinted sales?

Before you can synchronise your sales, you need to tell Clemz if you have a PRO account on Vinted.

Go to the Settings page of the "Sales" module by clicking on "My sales" then "Settings". All you have to do is tell Clemz if you have professional status on Vinted (on at least one of your closets to be synchronised).

Once you've done that, you can synchronise your sales from clemz.app or from the Clemz extension (which appears when you browse the Vinted website).

From clemz.app

Go to the Tracking page of Clemz's "Sales" module by clicking on "My sales" then "Tracking" (link here). This page may offer you two buttons to synchronise your sales.

The "Vinted sales synchronisation" banner appears when the last synchronisation was a few hours ago. This number of hours (and therefore the frequency of the banner) can be set in the "synchronisation frequency" field in your Sales settings > Automations.

The Synchronisebutton allows you to launch a more "personalised" synchronisation at any time:

• The synchronisation period allows you to go further back in your sales history (up to 3 years).
• By unchecking "Accelerate by ignoring completed or already updated sales", Clemz will go through all sales for the period, even if they have already been downloaded to Clemz previously. This will take longer but allows you to update incomplete/incorrect sales on Clemz.

How often should you synchronise your sales?

After a few weeks, Vinted removes access to certain information about your past sales from your account:

• the contents of the lots sold
• details of the items sold
• your customers' shipping costs (essential for PRO invoices)
• your customers' email addresses (for PRO accounts).

To avoid losing them, we recommend synchronising your sales every day or, at the very least, once a week.

By synchronising daily, you can track your shipments on a day-to-day basis, print your shipping labels, access up-to-date analytics and, above all, benefit from the automations linked to synchronisation (see).

How can I easily track my sales?

Go to the Tracking page, where you will find a table listing all your sales so you can manage them efficiently.

Quick example: preparing your sales

Use the quick links (at the top left, next to "All") to display only " To be prepared " sales. Then, print all the shipping labels at once (see here). Once the parcels are ready, you can change their status to " ready to ship ":

• For a single sale, click on the ' ' icon next to its current status.
• To modify several sales at once, tick the boxes to the left of each sale and then click on the ' ' button above your sales list.
• Once dropped off at the shipping point, Vinted should detect this and your sales will change to " shipped " status at the next synchronisation. If there is a delay on Vinted's part, use the same buttons again to manually change the statuses.

Track all your sales

The tracking table is a comprehensive tool that allows you to see the status of any sale in a matter of seconds:

• All closets → If you have several closets activated, filter on a particular closet
• columns → customise the table display by showing or hiding certain information (customer, completion date, VAT, etc.).
• Parcel tracking: For shipped orders, the carrier's logo is clickable and takes you directly to the official tracking page. There is also a button to copy the tracking number with a single click.
• → At the beginning of each line, access all the information about a sale.
• → Display the shipping label for the sale
• → View the sale invoice (read here)

Incomplete or unverified sales:

If a sale is missing crucial information for your accounting (price, shipping costs, VAT, etc.), the " " alert will appear.

If the final amounts calculated by Clemz differ from those listed by Vinted at the end of the sale, the alert " " will be displayed.

In both cases, click on the View button to open the sale details and correct the data manually. You can also try restarting the synchronisation to see if Clemz can retrieve the information on Vinted.

Analyse your sales and performance

The Analysis page offers you a clear overview of the health of your closet. To take advantage of this, make sure you have synchronised enough sales history.

• Periods and comparisons: Select a date range and choose to group your data by day, week or month. You can then compare it with the previous period or last year to see how you've progressed.
• Key indicators: Quickly view your total turnover, sales volume, average basket size, and cancellation rate.
• Best times to sell: A heat map graph shows you which days and times you sell the most.
• Geography, carriers and discounts: Identify which countries your customers are located in, which carriers are most popular and which discounts you accept on your sales.

Sales-related automations

Clemz offers 4 sales-related automations to save you even more time:

• 📦 Automatic shipping labels – Clemz automatically generates your shipping labels.
• 💬 Sale message – Sent as soon as a new sale is detected (e.g. ‘Thank you for your purchase! I’ll be sending the parcel very soon’). Only sent within 48 hours of the purchase and only if you haven’t sent any messages after the purchase.
• 🗨️ Post-completion message – Sent once the sale is finalised (e.g. “Please remember to leave me a review!” or “I’ll offer you 5% off if you place another order within the week”). Only sent within 7 days of the sale being finalised and only if you haven’t sent any messages after finalisation.
• ⭐ Automatic review – A 5-star rating is sent to the buyer to improve your visibility and encourage a positive review in return. This is only sent within 7 days of the sale being finalised.

Each automation can be enabled in the sales settings. Message and review automations allow you to configure up to 10 different messages. This way, each time a message is sent, Clemz selects one at random, making your communications more natural and varied.

These automations will be triggered every time sales data is synchronised.

Make it easier to print your shipping labels

Clemz offers automatic shipping label generation, which can be enabled in your sales settings. Every time sales data is synchronised, Clemz generates any shipping labels that have not yet been issued

Then, when a shipping label is available, Clemz downloads it for you during synchronisation. You can then download your shipping labels combined into a single PDF file: from the Trackingpage, click on the ‘ ’ button , then select the ‘Shipping Labels’ tab.

You can download up to 50 shipping labels at once in a single PDF file. Several magical formats are available:

• Full A4: The classic Vinted format.
• Ink saving: A lighter version where only the shipping label is displayed (reduces ink consumption).
• Thermal printer: Clemz automatically crops your shipping labels and only prints your shipping labels!

To make it easier to prepare parcels, Clemz can add the titles of the items sold to each shipping label. No more headaches trying to figure out what to put in which parcel! You have two options:

• "1 line": Clemz adds the title of each sale directly to the shipping label, preceded by >>>> (it's up to you to cross it out or cut it out afterwards)
• "Summary": Clemz adds a summary page at the beginning of your PDF file with a discreet name for each parcel (parcel A, B, etc.) and the complete list of items each time. This allows you to be more discreet and avoid having the name of the item written on the parcel.

Keep track of your Vinted accounts

The page Accounting is a declaration assistance tool that is essential for professional sellers.

• Date of sale vs date of completion: Depending on your business status (micro-enterprise, company, etc.), you must declare your income either on the date of the customer's initial purchase (date of sale) or on the date the money is released to your Vinted wallet (date of completion). You can choose the calculation method at the top of the page.
• Monthly/quarterly view: Your sales are broken down monthly or quarterly (your choice), with an annual summary at the bottom of the table.
• Items and delivery costs with or without VAT: The table distinguishes between the price of items and delivery costs. If applicable, it also displays the VAT on items and the VAT on delivery costs that Vinted pays you for each sale.
• VAT calculation by country: Based on your settings (your country, your VAT status, your European turnover thresholds), Clemz deducts VAT and allocates it to the correct country to which you must pay it.

Prefer Excel? You can export all your accounting data in CSV format using the " " button Downloads, "CSV" tab on the page Tracking.

Issue invoices and send them automatically

The invoice issuance feature is exclusively reserved for closets with PRO status on Vinted.

1. Set up your invoices

Before you can issue invoices, you must configure billing in your Settings > Billing details. The following items can be customised to suit your business:

• Numbering: Choose your prefix (e.g. FAC-) and your starting number. You can ask Clemz to automatically reset the invoice counter each year
  .
  
  
  ⚠️Please take care when setting up the numbering, as once an invoice is issued, it cannot be changed. If you encounter any issues, please contact us.
• Visual customisation: Add your company logo and contact details (email, website, etc.)
• Free text: You can add footnotes (e.g. legal notices, VAT number, bank details), a general comment or even a comment below the total.
• Display of delivery charges: You can choose to exclude delivery charges from your invoices or to display them, either including them in the invoice total or not
• Preview → use this button to check the appearance of your invoices

2. Generate invoices

Once you have configured the settings, you can issue invoices for each sale by going to your Tracking. Go to the line for the sale in question, then in the final menu , click on "Generate invoice".

⚠️ Please note: For an invoice to be generated, the data must be complete. Creation will be blocked if items are missing from the order (e.g. shipping costs not synchronised, lot content unavailable) or if the buyer's information is incomplete (e.g. missing postal address or name). You will then be asked to complete this information manually.

To automate invoice generation, simply enable the option in your Sales Settings > Automations. Automatic generation can apply either to all new sales or to completed sales only (if the sale was completed less than 7 days ago) . To issue invoices for past sales, please contact us.

Invoices generated by Clemz can be downloaded from the " " button in the "Invoices" tab on the Tracking.
⚠️For security reasons, we recommend downloading them monthly (at a minimum).

3. Automate invoice sending

In Sales settings > Automations, you can enableautomatic email notifications to be sent to the buyer as soon as an invoice is issued for a sale.

The email sent by Clemz can be customised in terms of the reply-to address and copied emails (CC/BCC). It also reuses the information from your sales settings: company name, website, email and logo.

Here's what it looks like (note that the wording may change slightly, but it will always be a very simple email):

Subject: Invoice [Invoice No.] - [Company name]

Hello,

Following your purchase on [Marketplace] on [date of sale], please find attached your invoice No. [Invoice No.].

Thank you for your purchase.

[Company name]
[Seller's website, if provided]
[Seller's company email, if provided]
[Seller's logo image, if configured]

Managing your customer base

For each order, Clemz creates or updates a "Customer" file containing all the buyer's information. For each sale (page Trackingpage), you can view this information by clicking on the small icon next to the buyer's username.

You also have a complete customer database, accessible from the Tracking page by clicking on the " Customer " tab at the top of the page. This page contains your entire directory. You can search by name, filter by country, download the complete list in CSV format(via the " " button) , and view each customer's loyalty status:

• Number of orders placed
• Total amount spent on your closet
• Date of last purchase

For PROs, Vinted often provides the buyer's email address for billing purposes. Clemz automatically retrieves it, allowing you to build a real customer database. This is ideal for recontacting your best buyers or managing after-sales service (while always ensuring compliance with consent laws and the GDPR)!

Find out more

For more information, visit the Vint-aide forum

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